Help & Support

ASP Wallet is the product identity. Cardano ADA support and optional ADA staking are features inside it, not a separate product name. Staking is in Cardano Preprod testing with test ADA. Confirmed delegation does not establish rewards or withdrawal success, live public availability, or certification. Never call ASP Wallet a certified ADA wallet without a named certifier and verified certification. Test-network faucet funding is separate from staking rewards; rewards require eligible stake and pool performance.

A hex thumbnail and the opened original have different shapes. In supported builds, Whole picture keeps the original centered inside the hex; some space around a rectangular photo is expected. Choose Fill hex to crop and adjust the thumbnail. If the thumbnail shifts or cuts off unexpectedly, report the build number and include the preview and thumbnail screenshots.

Check your connection and wait for the upload to finish before posting again. Large photos or videos can take longer. If it remains stuck, tell support the approximate file size, file type, device, build number, and whether the photo appeared afterward. Do not repeatedly post the same draft.

Use the password-reset option on the sign-in screen for your account email and check Spam or Junk. If you cannot access that email, contact support from an address where you can receive a reply. Account changes require ownership review.

Use the account-deletion option available in your app settings. If you cannot sign in or cannot find it, email support with your AirTag or account email and request account deletion. Support will review ownership before acting; do not include your password.

Use the report or block controls available for the profile or content. For help, email support with the AirTag, relevant link or screen, approximate time, and a screenshot with private details hidden. For immediate danger, contact local emergency services; this support inbox is not an emergency service.

Profile and notification privacy controls do not make a public blockchain transaction private. Do not assume an address, transaction, or amount is hidden because an app profile or receipt is private. Private ASP features remain separate from the public beta experience.

No. Beta credits are app testing balances, not proof that native ASP was received on a blockchain. An external-wallet transaction must be checked on its own network using the correct asset identity and transaction ID. A balance or exchange preview alone does not confirm settlement.

Include the network, transaction ID if one exists, time, exact error, and what you expected. Share public addresses only when needed for investigation. Never send a seed phrase, private key, password, or signing code. Do not retry an uncertain transfer until you have checked the original transaction.

Email support@airshareplus.com. If you can open the app, AS+ Help → Report or Recommendation is another support route. Include an email where you can receive a reply, your AirTag if relevant, your device, app version, and a description of the issue.

No. The form prepares an email draft. You must open your email app and send it, or copy the draft into an email to support@airshareplus.com. Preparing or copying a draft does not create a submitted support request.

Support reviews requests, but there is no guaranteed response time published here. Include a reachable reply email and keep follow-ups in the same email thread. Never send secrets to speed up a review.

Use the support contact linked on airshareplus.com. AirShare+ support should never need your password, one-time verification code, recovery phrase, or private key. Treat requests to transfer funds, install remote-access software, or sign an unexplained wallet request as suspicious.

Email support@airshareplus.com with the subject Security report. Describe the affected screen or URL, steps to reproduce, potential impact, and a safe screenshot. Do not include credentials or other users’ private information. Do not test against accounts you do not own or publish sensitive details before contacting support.

In supported testing builds, tap Categories beside Explore. Drag the pink handles to reorder categories, toggle those included in All, or tap one to explore it. Your choices are saved for that profile on that device. Alert Settings separately controls notification preferences.

The supported private receipt card shows the private ASP shield and Transaction received. It identifies your receiving profile without displaying the sender, amount or memo. It does not show a sent-private alert. This notification design does not hide public blockchain metadata or establish general availability of private payments.

Email support@airshareplus.com to request beta access. After approval, install the iPhone beta through TestFlight or the Android beta through Google Play using your approved Google account.

Open Profile, then Beta. Approved testers can see the required tasks and their progress there. Use Refresh progress if a completed task has not appeared yet.

Return to the latest version of AirShare+ and sign in with the same account. If Open Home repeats or you still cannot enter, contact support with the exact message, your device model, and app version. Do not send your password or verification code.

Use the account-access form below. Include the email or AirTag you remember and an email you can access. Support will review ownership before making account changes.

For email, check Spam or Junk and confirm the address. For SMS, check your country code and phone number and use the newest code. Avoid repeatedly requesting codes. If the issue continues, contact support with the error message.

AirShare+ is in beta, and the community is still growing. Nearby activity also depends on your active AirProfile, discovery range, and location settings. A quiet area does not necessarily mean the map is broken.

Open Profile → Event History. Your available event records appear there. If an event is missing, send support the event name and approximate date so we can investigate.

Check your connection, return to the relevant screen, and make sure you have the latest app update. If the problem persists, tell us which screen is affected and what you expected to see. You do not need to send the contents of a private conversation.

Yes. Ask Seer about app features, beta tasks, or terms you see in the app. For account access, billing disputes, or problems that need a person to investigate, contact the support team.

ASP is a real native Cardano token. The app’s settlement wallet has not yet been funded with ASP. Legacy testing credits are separate from native tokens and do not prove a deposit. Public deposits, exchange settlement, and withdrawals must pass funding and end-to-end verification before being presented as available.

The app shows a price only when a supported market-data source is available. A missing price is not a guaranteed value, and a chart or exchange preview does not mean a live trade can be completed.

Your active AirProfile’s presence and Home Power settings control whether it publishes a nearby presence signal. Review your settings and turn presence off when you do not want to appear nearby.

Include your device, app version, the screen involved, the steps you took, and the error message. You may include your AirTag. Hide private information in screenshots. Never email passwords, verification codes, wallet recovery phrases, or private keys.